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Our company strives to provide excellent customer service and ensure customer satisfaction. We understand that there may be situations where a refund is necessary. Please read our refund policy outlined below:
1. Eligibility for Refunds:
a. To be eligible for a refund, the product or service must have been purchased directly from our company.
b. Refund requests must be made within a specified time frame, typically within 30 days of the purchase date.
c. Refunds are generally not applicable for digital products or services once they have been accessed or downloaded, unless otherwise stated in the product/service description.
d. Customized or personalized products/services may have limited or no refund options, depending on the circumstances.
2. Refund Process:
a. To initiate a refund, please contact our customer support team through the designated channels, such as email, phone, or online chat. Provide the necessary details regarding your purchase, including order number, date of purchase, and reason for the refund.
b. Our customer support team will assess your request and guide you through the refund process, which may include providing additional information or documentation.
c. Once your refund request is approved, we will process the refund through the original payment method, unless otherwise agreed upon. Please note that refund processing times may vary depending on the payment provider.
Fraud or Unauthorized Use of a Card:
If you suspect that your card has been used fraudulently or without your authorization, we take this matter very seriously. We recommend the following steps to handle such situations:
1. Contact your Bank or Credit Card Provider:
a. Immediately notify your bank or credit card provider about the unauthorized transaction(s) or potential fraud.
b. Follow their instructions for reporting the incident and initiating a dispute or chargeback process.
c. Provide them with all the relevant details, including transaction dates, amounts, and any supporting evidence.
2. Gather Information:
a. Collect any documentation or evidence that supports your claim of unauthorized use, such as receipts, bank statements, or communication records.
b. Keep a record of all correspondence with your bank or credit card provider regarding the fraudulent activity.
3. Inform Us:
a. Notify our customer support team about the unauthorized use of your card. Provide them with the relevant details, including the transaction(s) in question and any supporting documentation you have.
b. We will cooperate fully with your bank or credit card provider's investigation and provide any necessary information or evidence.
4. Additional Precautions:
a. Consider canceling the card that was used fraudulently and request a replacement card from your bank or credit card provider.
b. Review your account statements regularly and report any suspicious transactions promptly.
Please note that each case may vary, and it is crucial to follow the specific instructions provided by your bank or credit card provider. Our company will work diligently to assist you and provide any necessary cooperation to resolve the issue as efficiently as possible.